These Terms and Conditions ("Terms") govern your use of the BarrelDrop mobile application and website (collectively, the "Platform"). By accessing or using BarrelDrop, you agree to be bound by these Terms.
1. Acceptance of Terms
By creating an account or using any part of the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Platform.
You must be at least 18 years of age to use BarrelDrop. By using the Platform, you represent and warrant that you meet this requirement.
2. Platform Description
BarrelDrop is a shipping marketplace that connects individuals who wish to send packages ("Senders") with shipping service providers ("Providers"). BarrelDrop acts as an intermediary platform and does not directly provide shipping services.
BarrelDrop facilitates:
- Connecting Senders with verified Providers on available shipping routes
- Quote comparison and booking management
- Secure escrow payment processing
- Real-time shipment tracking
- Communication between Senders and Providers
- Dispute resolution assistance
3. User Accounts
To use the Platform, you must create an account and provide accurate, complete information. You are responsible for:
- Maintaining the security of your account credentials
- All activities that occur under your account
- Promptly updating any changes to your information
- Notifying us immediately of any unauthorized access
We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.
4. For Senders
4.1 Creating Shipments
When creating a shipment, you must provide accurate information about the contents, weight, dimensions, and destination of your package. You are responsible for ensuring your items comply with customs regulations of both the origin and destination countries.
4.2 Prohibited Items
You may not ship items that are illegal, hazardous, or prohibited by applicable laws and customs regulations. This includes but is not limited to: weapons, explosives, controlled substances, counterfeit goods, and undeclared currency above legal limits.
4.3 Payments
Payments for shipments are processed through our secure escrow system. When you book a shipment:
- Your payment is held in escrow by our payment processor (Stripe)
- Funds are released to the Provider only after you confirm delivery
- If delivery is not confirmed within 7 days of the Provider marking it as delivered, funds may be automatically released
- Platform fees (8-12%) are included in the quoted price
5. For Providers
5.1 Verification
Providers must complete our verification process, which includes identity verification and, where applicable, business license verification. Providing false or misleading information during verification is grounds for immediate termination.
5.2 Service Obligations
As a Provider, you agree to:
- Provide accurate quotes reflecting your actual service pricing
- Handle packages with reasonable care during transport
- Provide timely status updates and maintain accurate tracking information
- Upload photo proof of delivery upon completing a shipment
- Respond to Sender inquiries in a timely manner
- Comply with all applicable shipping laws and customs regulations
5.3 Provider Payments
Providers receive payment after delivery is confirmed by the Sender. Payments are processed via the provider's connected payout account. BarrelDrop deducts its platform fee before disbursing funds.
6. Escrow & Dispute Resolution
Our escrow system is designed to protect both Senders and Providers:
- Senders can dispute a delivery within 48 hours of the Provider marking it as delivered
- Providers can escalate unresponsive delivery confirmations after 7 days
- BarrelDrop's support team will review disputes and mediate between parties
- Final dispute resolution decisions are binding on both parties
7. Fees & Pricing
BarrelDrop charges a platform fee of 8-12% on each transaction, which is included in the Provider's quoted price. The app is free to download and there are no subscription fees. Additional optional services (e.g., premium insurance) may have separate charges clearly disclosed before purchase.
8. Intellectual Property
All content, features, and functionality of the Platform, including the BarrelDrop name, logo, design, and software, are owned by BarrelDrop and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our written consent.
9. Limitation of Liability
BarrelDrop is a marketplace platform that connects Senders with Providers. We do not directly provide shipping services and are not liable for:
- Loss, damage, or delays to shipments caused by Providers
- Customs seizures or import/export regulation violations
- Acts of nature, war, government actions, or other force majeure events
- Inaccurate information provided by users
To the maximum extent permitted by law, BarrelDrop's total liability shall not exceed the fees paid to BarrelDrop in the 12 months preceding the claim.
10. Indemnification
You agree to indemnify and hold harmless BarrelDrop, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Platform, violation of these Terms, or infringement of any third-party rights.
11. Privacy
Your use of the Platform is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.
12. Modifications
We may modify these Terms at any time. Material changes will be communicated through the app or via email at least 30 days before taking effect. Continued use of the Platform after modifications constitutes acceptance of the updated Terms.
13. Termination
Either party may terminate the relationship at any time. You may delete your account through the app settings. BarrelDrop may terminate or suspend your account for violations of these Terms. Upon termination, any pending escrow transactions will be resolved according to the dispute resolution process.
14. Governing Law
These Terms are governed by and construed in accordance with the laws of the United States. Any disputes arising from these Terms will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
15. Contact
For questions about these Terms, please contact us:
- Email: legal@barreldrop.app
- Support: Contact Form