At BarrelDrop, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.
1. Information We Collect
Personal Information
When you create an account or use our services, we may collect:
- Name, email address, and phone number
- Shipping addresses (pickup and delivery locations)
- Payment information (processed securely via Stripe)
- Profile photos and identification documents (for provider verification)
- Communication history within the app
Automatically Collected Information
When you use our app, we may automatically collect:
- Device information (model, operating system, unique identifiers)
- Location data (with your explicit permission, for tracking shipments)
- Usage data (features used, pages visited, time spent)
- Log data (IP address, browser type, access times)
The information we collect is linked to your identity and used to provide core platform functionality, including account management, shipment processing, and communication between users.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our shipping marketplace services
- Process shipment bookings and payments
- Enable real-time shipment tracking
- Facilitate communication between senders and providers
- Verify provider identities and business credentials
- Send shipping updates, notifications, and service communications
- Prevent fraud and ensure platform security
- Analyze usage patterns to improve our services
- Comply with legal obligations
3. Payment Information
All payment processing is handled securely through Stripe, our third-party payment processor. We do not store your complete credit card numbers on our servers. Stripe's privacy policy and security practices apply to payment information.
For our escrow payment system, payment funds are held securely until delivery is confirmed. Transaction records are maintained for dispute resolution and legal compliance.
4. Information Sharing
We may share your information in the following circumstances:
- Between senders and providers: Necessary shipping information is shared to fulfill shipments (e.g., addresses, package details, contact information upon booking)
- Service providers: Trusted third parties that help us operate the platform, including payment processing (Stripe), cloud infrastructure (Google Cloud/Firebase), and analytics services
- Legal requirements: When required by law, court order, or governmental regulation
- Business transfers: In connection with mergers, acquisitions, or asset sales
- With your consent: When you specifically authorize us to share information
We never sell your personal information to third parties for marketing purposes. We only share the minimum necessary information required to facilitate shipments and operate the platform.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- End-to-end encryption for in-app messaging
- SSL/TLS encryption for all data transmission
- Secure cloud infrastructure with Firebase/Google Cloud
- Regular security audits and vulnerability assessments
- Access controls limiting employee access to personal data
While we implement strong security measures, no system is completely secure. We cannot guarantee absolute security of your information.
6. Location Data
We collect location data only with your explicit permission and solely for the purpose of enabling shipment tracking and delivery coordination. You may disable location access at any time through your device settings. Disabling location services may limit certain tracking features.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Data portability
- Withdraw consent at any time
These rights may vary depending on your location and applicable laws.
You may request deletion of your account and personal data at any time by contacting us or through in-app account settings, where available.
To exercise any of these rights, please contact us at privacy@barreldrop.app.
8. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information for legal compliance, dispute resolution, and to enforce our agreements. Shipment records are retained for a minimum of 3 years for regulatory compliance.
9. Children's Privacy
BarrelDrop is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.
10. Third-Party Services
Our app may contain links to third-party services. This Privacy Policy does not apply to those services. We encourage you to review the privacy policies of any third-party services you interact with.
11. Tracking and Advertising
BarrelDrop does not use your data for third-party advertising or cross-app tracking. We do not sell your data or share it with advertisers for marketing purposes.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes through the app or via email. Your continued use of BarrelDrop after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@barreldrop.app
- Support: Contact Form